![]() Learn more about our easy onboarding process and simple management package. Let the Gorilla step in to guide you to the top of the food chain. Don’t let the competition get a leg up on you by adopting GMB Messages before you do. It’s more important than ever to keep in contact with your customers. Let the Gorilla Help You Make That Happen. Make sure you keep an eye on your phone to get notifications for new messages and respond as soon as possible. When people send messages, they expect quick responses just like they would when they text a friend. Tip from the Gorilla: Don’t Forget to Reply to Messages ASAP. One of the best parts of GMB Messages is the fact that you will receive a notification on your phone just like a text message, Facebook message, or email would!ĭepending on your phone, you may need to update your settings so that you’ll get a banner, sound, or pop-up notification.Īnother major perk of using the GMB App to receive and respond to messages from your customers is that anyone who is logged into the App on their phone would get a notification! That means that you can give all of your business’s managers access to the GMB account so that there’s always coverage when it comes to responding to messages quickly. Step 2: Select “Customers” Step 3: Click “Messages” Step 4: Click on a Message to View it Step 5: Send Your Response How to Know When You Receive a GMB Message Tip from the Gorilla: Don’t have a GMB profile yet to log into? Check out this blog to learn how to claim your business on Google My Business, this guide on how to get your business listed on Google Maps, or contact us for expert help setting up your account ! So, using GMB Messages is no different! Just make sure that you have the app downloaded and then follow these quick 5 steps: Step 1: Open Your Profile in the GMB App Google My Business likes to make things easy for businesses. ![]() Replying to Google My Business Messages Using the GMB App Best of all, you can reply to GMB Messages from customers on your phone by using the Google My Business app. During our testing, Googles apps and services like Google Search and Google Maps dont consistently show Messaging as an option. In this blog, you’ll learn about the five steps needed to reply to messages on Google My Business. While howling from the tops of the trees is my favorite way to communicate, my second favorite method is using Google My Business messages! If you're interested in the messaging API (currently in closed beta), you can join the waitlist ( learn more).How to Reply to GMB Messages (Video Guide) Learn How to Reply to Messages on Google My BusinessĬonnecting and communicating with your potential customers is more important than ever. Using a third-party system, like custom SMS text routing, to manage your messages. Note: The following features are not currently available in the Google My Business app: Within the Mobile app you'll have the ability to: Although Google’s chatbot is a great tool, it’s only usable on your Google Channel. ![]() Download the free Google My Business app.Īfter you've installed the Mobile app, you’ll receive and respond to all messages via the app, not via SMS. To get started with Google’s chatbot, you’ll need an active account on Google My Business and access to your business’s website or app to implement a chatbot into Google Business Messages. ![]() You’ll then receive and respond to messages in the app only - not via text.īy November 15th you'll want to do the following:ġ. Once the app is installed, you can turn on messaging. If you're currently using Google My Business messaging via text (SMS), you'll need to download the latest version of the Google My Business app. You can keep a record of your conversations and easily access reviews, bookings, insights, and other Google My Business app features. Messaging in the Google My Business app lets you receive and reply to messages free of charge. To keep messaging active for your business and continue using messaging with Google My Business, you'll need to download the GMB mobile app. After November 15th you'll no longer receive a text when customers reach out to you. Wed like these chat messages to land in our conversation inbox just as Facebook messages do. Google My Business messaging via SMS (text messaging) will no longer be available, and will transition to the Google My Business app. To access the chat we need to login to our Google Business manager.
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